• MENU
  • MY CART    0

FAQs

Do you ship Internationally?

YES. We ship worldwide for a flat rates of $18 (2-3 weeks delivery time)  $29 (1-2 weeks delivery time with tracking). $49 (3-5 business days) Shipping cost may vary depending on destination country.

  • Once packages leave the United States, there is no way to track them or know how long they will take to arrive at their destinations.

When will I receive my order?

Most orders are shipped within 3-5 business day of payment confirmation with the exception of our custom denim, those have an average duration of  up to 2 weeks or 12 business days to be shipped out depending on the design selected.

Can I use my Credit Card on your website?

Yes, we accept all major debit and credit cards on our website and it is 100% secure

How can I track my order?

Your tracking number will be added to your transaction and will also be emailed to you.

Can I cancel my order after I have placed it?

Once an order confirmation email is sent to you, there is no way of cancelling.

Will I receive the same brand/color of custom denim? 

Since our custom denim are vintage and handmade. We sell the design and not the brand. Also the color might vary slightly from the pictures as they are custom made by hand. Your computer screen setting might also distort the exact color slightly.  

I really want this Item and I am not sure if it would fit, what should I do?

Please see our Fit Guide  or Email us at customerservice@shopcoalnterry.com with the item name and we will help you as best as we can. 

I don't have a Paypal Account and need to purchase an item, what do I do?

Please email us at customerservice@shopcoalnterry.com 

Where are you located?

Lynwood, IL United States