CUSTOMER SERVICE SPECIALIST
CUSTOMER SERVICE SPECIALIST
Preferably Chicago, IL, United States but not required
Position: Full time
About COAL N TERRY VINTAGE
COAL N TERRY VINTAGE is an online Vintage shop that carries one of a kind vintage Items. Our pieces range from reworked vintage denim to custom cut tees.
Do you enjoy working with customers and simplifying complex solutions? Do you love the challenge of solving difficult problems and developing alternate solutions? Have you worked in a startup environment and enjoyed the open yet hard working culture? If you said yes to any or all of these, then we want you.
We thrive on helping our customers and each other in a fast-paced, challenging, and fun environment. This is a place for people to work better, together. Our job is to help customers, solve problems, and be a part of an awesome team.
What you'll be doing:
· Provide excellent customer service to online customers
· Respond to both phone and online inquiries
· Resolve issues by accessing information in multiple systems on the computer and by communicating with company staff
· Process orders, refunds, and exchanges
· Generate return shipping labels and schedule package pickups
Candidates who submit a cover letter will immediately go to the top of the list for consideration. Why do you want this particular position? What grabbed your attention? If you're not a perfect match for the qualifications, talk about why you'd do a good job anyway.
What you'll bring to the table:
· Ability to type quickly
· Ability to communicate verbally as well as in writing
· Ability to organize, prioritize, and keep on top of a wide variety of tasks
· Prior knowledge of consumer electronics
EXPERIENCE
· 1 Year Experience in a call center or similar customer service environment preferred
· English fluency in written and verbal communication
· Basic computer skills
· Typing proficiency
· Prior knowledge of electronics helpful
Work environment:
- Office
Communication method(s) used:
- Phone
